Billing and Refunds
Effective Date: June 22, 2026 Last Updated: June 22, 2026
This page explains how payments, cancellations, and refunds work for Ayudoso memberships.
Ayudoso is a publication supported by membership access. Payment grants access to reading and tools during the paid period, not outcomes or assistance.
Payment Processing
Payments are securely processed through Stripe. Ayudoso does not store full payment card information.
Subscriptions
Billing Cycle
Memberships are available as:
- Monthly
- Annual
Billing begins at signup and renews automatically unless canceled.
You authorize Stripe to charge your selected payment method for each renewal.
Access
Access begins immediately after successful payment and continues through the paid period.
Access includes:
- Member articles and records
- Archives
Access includes published material and records. Experimental tools may be visible during the paid period but are not part of the membership purchase and may change or disappear without notice.
Membership provides access to published material and discussion around it. Individual implementation assistance is not included.
Cancellation
You may cancel at any time.
Cancellation stops future billing and takes effect at the end of the current billing period.
You keep access until the paid period ends.
No partial refunds are issued for unused time after cancellation.
Refunds
Because access to digital material begins immediately, refunds are generally not provided once access is granted.
Refunds may be issued only when:
- Duplicate or incorrect charges occur
- The account cannot access the site due to a system error
- A payment was processed unintentionally and reported promptly
Refunds are not provided because content did not meet expectations or could not be applied to your situation.
To request a refund, email [email protected] with your account email and charge details.
If approved, refunds are returned to the original payment method.
Failed Payments
If a renewal payment fails:
- Stripe will retry the charge
- Access may be paused until payment succeeds
- Continued failure may result in account termination
You may update payment information at any time.
Price Changes
Prices may change in the future.
You will receive advance notice before a change affects your renewal. You may cancel before renewal if you do not accept the new price.
Disputed Charges
Contact [email protected] before filing a chargeback. Most billing problems can be resolved directly.
Accounts with unresolved chargebacks may be suspended.
Contact
[email protected] Administrative billing matters only.
Ayudoso membership pays for access to a publication during a time period, not a service outcome.